Privacy Policy

1. Introduction

jilink ("jilink," "we," "us," or "our") respects the privacy of all individuals who use the jilink platform at jilink.app, including its associated mobile applications and all related services. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we use it, the parties with whom we share it, the measures we take to protect it, and the rights you hold over your personal data.

This Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By using jilink, you consent to the collection and processing of your personal data as described in this Policy.

This Policy should be read alongside jilink's Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register for a jilink account, deposit or withdraw funds, contact support, or use any platform feature, you may provide the following categories of personal data:

2.2 Data Collected Automatically

When you access the jilink platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location (city/region level);
• Device type, operating system, browser type and version;
• Login timestamps, session duration, and pages or games accessed;
• Betting history, deposit and withdrawal transaction records;
• Cookie identifiers and similar tracking technologies (see Section 6).

3. How jilink Uses Your Personal Data

jilink processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your jilink account, including identity verification and two-factor authentication;
• Transaction Processing: Processing PHP deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, including verification of payment method ownership;
• Regulatory Compliance: Fulfilling obligations under PAGCOR-aligned operational requirements, Philippine Anti-Money Laundering (AMLA) laws, and NPC data privacy regulations, including mandatory record-keeping and reporting;
• Age Verification: Confirming that all registered users are 21 years of age or older, as required under Philippine gaming regulations;
• Customer Support: Responding to queries, resolving disputes, and providing account assistance via live chat and email;
• Responsible Gaming: Monitoring account activity to identify patterns indicative of problem gambling and enforcing player-requested deposit limits, session controls, and self-exclusion periods;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, and unauthorised access;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Users who have consented to receive such communications. You may withdraw this consent at any time;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, interface design, payment processing, and overall platform performance.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilink processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the jilink Terms & Conditions (account operation, payment processing, game access);
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA requirements, NPC data protection obligations, and other applicable Philippine laws;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate business interests are balanced against your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

jilink does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share your personal data only in the following circumstances:

5.1 Service Providers

jilink engages trusted third-party service providers who process personal data on our behalf, under binding data processing agreements that require them to protect your data and use it solely for the purposes instructed by jilink. These include payment processors (GCash/GXI, PayMaya/Voyager), KYC and identity verification providers, cloud hosting infrastructure providers, fraud detection systems, and customer support platform operators.

5.2 Regulatory Authorities

jilink is required by law to disclose certain personal and financial data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as mandated by applicable regulations. Such disclosures are made in accordance with established legal procedures.

5.3 Game Providers

When you play games supplied by third-party providers on the jilink platform (e.g., slot studios, live casino operators), limited technical data (session tokens, bet data) is shared with those providers to operate the game. These providers are contractually required to handle such data in compliance with applicable data protection standards.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jilink's assets, personal data held by jilink may be transferred to the acquiring entity, subject to the same protections provided under this Policy. Affected Users will be notified prior to such a transfer.

6. Cookies & Tracking Technologies

jilink uses cookies and similar tracking technologies on its website and mobile applications. Cookies are small data files stored on your device that help us provide and improve platform functionality.

6.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for platform operation, including session management, login authentication, and security functions. These cannot be disabled without impairing platform functionality;
• Functional Cookies: Remember your preferences (e.g., game language, display settings) to personalise your jilink experience;
• Analytics Cookies: Collect anonymised usage data to help us understand how players navigate and use the platform, enabling us to improve performance;
• Marketing Cookies: Used to deliver relevant promotional communications to you on the jilink platform, based on your expressed interests and usage patterns. Require your prior consent.

You may manage your cookie preferences through your browser settings or via the cookie consent panel on the jilink website. Please note that disabling certain cookies may limit platform functionality.

7. Data Retention

jilink retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention standards:

• Active Account Data: Retained for the duration of your jilink account and for a period of five (5) years following account closure, in compliance with AMLA record-keeping requirements;
• KYC Documents: Retained for five (5) years from the date of the last transaction or account closure, whichever is later;
• Transaction Records: Retained for five (5) years in compliance with AMLA and PAGCOR record-keeping obligations;
• Support Communications: Retained for three (3) years from the date of the communication, or longer if related to an ongoing dispute or compliance matter;
• Marketing Consent Records: Retained for the duration of the marketing relationship and for one (1) year following withdrawal of consent.

When personal data is no longer required for legitimate purposes or legal obligations, jilink securely destroys or anonymises it in accordance with NPC guidelines.

8. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by jilink:

To exercise any of these rights, contact jilink's Data Protection Officer via the details in Section 13. jilink will respond to data subject requests within fifteen (15) working days of receipt.

9. Data Security

jilink implements robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilink's servers;
• Encryption of sensitive data at rest within jilink's database infrastructure;
• Two-factor authentication available for all jilink accounts;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular third-party security audits and penetration testing of the jilink platform;
• Continuous monitoring of login activity and automated alerts for suspicious access patterns.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilink will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

10. Children and Minors

11. Cross-Border Data Transfers

Some of jilink's third-party service providers — including cloud infrastructure providers and game content suppliers — are based outside the Philippines. Where personal data is transferred outside the Philippines, jilink ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that meet or exceed the standards required by the Philippine Data Privacy Act. jilink will not transfer your data to jurisdictions that do not provide an adequate level of data protection without your explicit prior consent.

12. Changes to This Privacy Policy

jilink may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. Material changes will be communicated to registered Users via email notification and via a prominent notice on the jilink platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Your continued use of jilink following the effective date of any changes constitutes your acceptance of the updated Policy.

13. Contact & Data Protection Officer

For any privacy-related queries, to exercise your data rights, or to report a suspected data breach, please contact jilink's designated Data Protection Officer (DPO):

If you are not satisfied with jilink's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.